Crown Vinyl Privacy Policy

1. Introduction

Crown Vinyl ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit crownvinyl.co or use our services (collectively, the "Service").

By using Crown Vinyl, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information from you in three main ways:

a. Information You Provide Directly

When you create an account, buy or sell items, or contact us, you may provide:

• Name, email address, and contact details
• Account credentials (username, password)
• Shipping and billing addresses
• Payment information (processed securely by Stripe)
• Listings, photos, descriptions, and messages posted to the Service
• Any correspondence sent to support@crownvinyl.co

b. Information Collected Automatically

When you visit Crown Vinyl, we automatically collect limited technical information, such as:

• IP address and browser type
• Device type and operating system
• Pages visited and referring URLs
• Date, time, and duration of your visits

We use cookies and similar technologies for site functionality, fraud prevention, and performance analytics. You can control cookies through your browser settings.

c. Information from Third Parties

We may receive information from:

• Stripe, which processes all payments on our behalf
• Shipping carriers for order tracking and delivery verification
• Analytics providers (e.g., Google Analytics) to understand how our site is used

We do not buy or sell personal information to third parties.

3. How We Use Information

We use your information to:

• Operate and improve the Service
• Process orders, payments, and seller payouts
• Verify identity and prevent fraud
• Communicate with you about orders, updates, and account issues
• Provide customer support
• Enforce our Terms of Service and Refund Policy
• Comply with legal obligations and resolve disputes

We may also use de-identified or aggregated data to understand trends and improve the platform.

4. How We Share Information

We share your information only as needed to provide the Service, including:

• With Stripe, for secure payment processing and identity verification
• With shipping carriers, for order fulfillment and tracking
• With service providers, who help us with hosting, analytics, and communications (all under confidentiality obligations)
• With law enforcement or regulators, if required by law or to protect the rights, property, or safety of Crown Vinyl or others

We do not rent, sell, or trade your personal information for marketing purposes.

5. Your Choices and Rights

You may:

• Access or update your account information anytime through your profile settings
• Delete your account by contacting support@crownvinyl.co
• Opt out of marketing communications (if implemented) by following unsubscribe instructions or contacting us directly
• Control cookies through your browser settings

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to request access, deletion, and correction of your personal data. We do not sell or share personal information as defined by those laws.

6. Data Retention

We retain your information as long as needed to operate the Service, fulfill orders, comply with legal obligations, and resolve disputes. When data is no longer required, we delete or anonymize it in accordance with our data retention policies.

7. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and secure data hosting. However, no online platform can guarantee absolute security.

8. Children's Privacy

Crown Vinyl is not directed to or intended for children under 18. We do not knowingly collect information from anyone under 18. If we become aware that a minor has provided us with personal information, we will delete it promptly.

9. International Use

Crown Vinyl currently operates only within the United States. If you access the Service from outside the U.S., you do so at your own risk and consent to the transfer and processing of your information in the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on our site or contact you by email. The "Last Updated" date above reflects the latest version.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact:

support@crownvinyl.co